Refund Policy

Please know that any bookings made on Airlinesero are non-refundable, if not specified otherwise. In case you want to cancel the bookings, you should reach out to our customer care desk at +1-855 738 1505 or email us at info.mosserglobal@gmail.com and we will be happy to help you with the cancellation process. In case of a refundable cancellation, it is subject to an administrative cancellation fee according to the charges mentioned in our Post-ticketing Fees and additional charges by the airline or other travel service providers.

For us to process your refund request, it is subject to the airline's rules and procedures. We can process your refund only after the airline approves the refund request; and once processed, we will send it back to your original payment method. After we initiate your request for cancellation we start with the process by sending an email notification to make sure that your request in progress. For this whole process, we deduct the service fee applied to the booking request and return the balance amount. Being a travel agency, we depend on the suppliers to process the refund. Once we receive the amount from the supplier, we may take some additional time to process the refund and for it to reflect on your credit card. This whole process sometimes may take up to 60-90 days from the day we received the cancellation request.

You may notice an additional fee or a fare difference by the supplier which will be added to the cost of your booking. Once we make a booking on your behalf, we cannot allow name changes and if you want to make any such changes post the booking is complete, you will have to incur extra charges. To avoid such charges, you must verify all the spelling/ names of the passengers before you confirming your booking.